1. Overview
At Our Online Store, customer satisfaction is important to us. We strive to ensure that all products delivered meet our quality standards. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested.
2. Eligibility for Returns
Customers may request a return or replacement if:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product received differs significantly from the order placed.
To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and accessories, if applicable.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products damaged due to misuse, negligence, or improper handling.
- Items showing signs of use, wear, or alteration.
- Products purchased during clearance or special promotional sales, unless received damaged or defective.
- Customized or personalized mobile covers, except in cases of manufacturing defects or incorrect customization.
4. Return Request Process
To initiate a return or replacement request:
- Submit a return request through the available support channels on the website.
- Provide the order details along with clear images of the product showing the issue.
- Wait for verification and approval from our support team.
Requests submitted without sufficient proof may be declined.
5. Return Request Timeline
Customers must submit return or replacement requests within 2 days after receiving the product. Requests submitted after the specified return window may not be eligible for review.
6. Inspection and Approval
Once the returned product is received, it will be inspected to verify its condition and eligibility. Approval or rejection of the return request will be communicated after the inspection process is completed.
7. Refund Policy
Refunds may be issued under the following circumstances:
- The returned item meets all return eligibility requirements.
- The requested replacement product is unavailable.
- The order was canceled before shipment and qualifies for a refund.
Approved refunds will be processed & credited to the original payment method within 5-7 Business days.
8. Refund Processing Time
Approved refunds will be processed & credited to the original payment method within 5-7 Business days.
9. Replacement Policy
Where applicable, eligible products may be replaced instead of refunded. Replacement deliveries will be done within 5-7 Business days.
If the requested replacement product is unavailable, an alternative solution, including a refund, may be offered.
10. Shipping Costs
- If the return is due to a damaged, defective, or incorrectly delivered product, return shipping costs may be covered by Mobile Cover Banner.
- If the return is requested for reasons other than our error, customers may be responsible for return shipping charges.
11. Order Cancellation
Orders may be canceled before they are processed or dispatched. Once an order has been shipped, cancellation requests may not be accepted and will be subject to the return process outlined in this policy.
12. Refusal of Returns
We reserve the right to refuse returns or refunds if:
- The product does not meet return eligibility criteria.
- The return request is fraudulent or abusive.
- Insufficient evidence is provided to support the claim.
13. Policy Updates
Mobile Cover Banner reserves the right to modify or update this Return and Refund Policy at any time. Any changes will become effective immediately upon publication on the website.
14. Support
For questions regarding returns, replacements, or refunds, customers may reach out through the support options available on the website.
ROOMI TRADRES managed by MANISH KUMAR DUREJA